Support

Haram Exports Support Center

Welcome to the Haram Exports Support Center. Our commitment to excellence extends far beyond the workshop. Whether you are outfitting a new horse, tracking an international shipment, or seeking advice on leather maintenance, our dedicated support team is here to ensure your experience with us is as seamless and comfortable as our saddles.

How Can We Assist You Today?

To help you find answers quickly, we have categorized our support services below. Please review the relevant sections or reach out to our team directly for personalized assistance.

1. Order Status & Tracking

Waiting for your new equestrian gear? Once your order is dispatched from our Kanpur facility, you will receive a shipping confirmation email containing a tracking number from DHL or FedEx. If you have not received this email or if you need help understanding your tracking status, please contact us with your Order Number in the subject line.

2. Returns & Exchanges

We stand by the quality of our handcrafted products. If your order does not meet your expectations, or if you received a defective item, you may be eligible for a return within 30 days of delivery (terms and conditions apply). Custom and personalized saddles are non-returnable. For complete instructions on how to securely package and return an item, please review our full Refund & Return Policy.

3. International Shipping & Customs

Shipping premium leather goods globally requires specialized logistics. While we ensure rapid dispatch via express couriers, please note that all international buyers are responsible for their local customs duties and import taxes. For a detailed breakdown of our transit times and customs procedures, please visit our Shipping Policy.

4. Leather Care & Maintenance

Protect your investment. Premium top-grain and full-grain leathers require routine care to maintain their strength and suppleness. If you have questions regarding the best oils, balsams, or soaps to use on your Haram Exports tack, or how to treat gear that has been exposed to heavy rain or mud, our team is happy to provide expert guidance.

Self-Service Resources

Before sending an email, you might find the answer you are looking for in our frequently updated resources:

Frequently Asked Questions (FAQ) - Quick answers regarding payments, shipping, and product details.
Terms of Service - Our legal store policies and user agreements.